Methodology: How We Work With Clients
In order to facilitate your improved performance, our services are designed to produce the following results:
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Improvement in information - All manner of minutia, stimuli, and urgencies compete for your attention. We help you focus on the most important information first, and uncover untapped wells of wisdom within your organization.
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Improvement in decisions - the best information produces the best decisions. You will be able to leverage the resources necessary to make superior strategic and operational decisions.
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Improvement in client relationships - better decisions lead to better function. Your clients will experience the difference.
We believe that our responsibility is to serve you, our client, in a manner of excellence that facilitates your improved performance and profitability in your client relationships. Client relationships are as unique as the individuals who are a part of those relationships. As the nuances of your client relationships are distinct, we tailor our services to your unique situation and needs. You will know that we have been successful when you experience:
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It is substantially easier to meet your clients needs.
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The quality of your work facilitates your client's improved performance.
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Your client relationships are more personally rewarding.
Results include happier and more satisfied clients, greater esteem, and increased word-of-mouth and referral business.
Guiding Beliefs
Jeff Simon Consulting starts from one fundamental premise:
A client is someone under your protection.
This premise drives our actions and communications. It drives which clients we work with and what engagements we undertake. It is our raison d´etre.
Mission Statement: Improve the value of your client relationships.
Vision Statement: To promote a cycle of prosperity throughout the business community.
Your business serves the needs of your clients. As such, the value that you provide your client has a substantial influence on your client's ability to serve their clients and customers. We are stewards of a vital service that enriches and improves the lives of those we serve. Stewardship comes with great responsibility.
List of Services
Our services are chosen and adapted based on the specific results you would like to achieve with your engagement with us. Examples of specific types of service include:
- Training
- Facilitation
- Conflict Management
- Leadership Development
- Executive Coaching
- Mentoring
- Process Development
- Seminar / Event Planning
- Strategic Analysis
- Public Speaking
Need a Speaker?
Jeff Simon can speak at your meeting, conference, or special event. He is an experienced and entertaining speaker. Jeff has presented at international, national, regional, and local conferences. He is also an excellent facilitator and ceremonial speaker.
In the last three years, Jeff has spoken on a wide variety of topics: leadership, performing in excellence, loyalty in the workplace, managing the emotions of job loss, elevator speeches, negotiation skills, conflict management, personality types and temperaments, learning modalities, physical fitness, political issues, decision-making effectiveness, and dozens of special, ceremonial, and humorous events.
Speaking topics include:
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Find Your Safe Haven From Workplace Conflict: Do you freeze up or lose your temper during conflict? Do words come easily to you until tempers flare, then suddenly you cannot find your voice or instead do you find yourself saying the wrong thing? Conflict in human relationships is natural and inevitable. Difficulties can arise at any stage of a working relationship. The keys to mastering conflict—to keep your head about you when all others are losing theirs—are not as hard to learn as you might think. This presentation shows you how to master your most difficult and crucial interactions.
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Five Steps for Recovering Your Unhappy Clients: Even with our finest effort, failed expectations are a natural part of client relationships. As humans, its inevitable that a mistake or misstep will happen. Sometimes, we create these mistakes. Sometimes, we are recruited to repair the mistakes of others. These mistakes can often send a promising client relationship in an unfortunate direction. This presentation features principles from mediation, conflict management, and behavioral discernment to formulate strategies for recovering clients and repairing damaged relations.
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Graceful Exits From Toxic Client Relationships: Have you ever heard the admonition, “The customer is always right.” That may be true, but not every customer is right for every business. Sometimes, you may just have bad chemistry. Unfortunately, however, some people just cannot be reached. This presentation will provide you with 1. How to tell the difference between a difficult client and a toxic client (difficult clients can actually be good for your business). 2. How to extricate yourself from the toxic variety.
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Is there a topic you need that you don't see above? Contact us. If we can't meet your needs, we will refer you to somebody who can!
Code of Ethics
As a member of the Institute of Management Consultants, Jeff Simon pledges to abide by the Institute´s Code of Ethics. Adherence to the Code signifies voluntary assumption of self-discipline. The Code specifies:
Clients
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Members will serve their clients with integrity, competence, and objectivity, using a professional approach at all times, and placing the best interests of the client above all others.
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Members will establish realistic expectations of the benefits and results of their services.
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Members will treat all client information that is not public knowledge as confidential, will prevent it from access by unauthorized people, and will not take advantage of proprietary or privileged information, either for use by them, their firm, or another client, without the client's permission.
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Members will avoid conflicts of interest, or the appearance of such, and will disclose to a client any circumstances or interests that might influence their judgment and objectivity.
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Members will refrain from inviting an employee of an current or previous client to consider alternative employment without prior discussion with the client.
Engagements
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Members will only accept assignments which they possess the expertise to perform, and will only assign staff with the requisite expertise.
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Members will ensure that before accepting any engagement a mutual understanding of the objectives, scope, work plan, and fee arrangements has been established.
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Members will offer to withdraw from a consulting engagement when their objectivity or integrity may be impaired.
Fees
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Members will agree in advance with a client on the basis for fees and expenses, and will charge fees and expenses that are reasonable, legitimate, and commensurate with the services delivered and the responsibility accepted.
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Members will disclose to their clients in advance any fees or commissions that they receive for equipment, supplies, or services they could recommend to their clients.
Profession
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Members will respect the individual and corporate rights of clients and consulting colleagues, and will not use proprietary information or methodologies without permission.
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Members will represent the profession with integrity and professionalism in their relations with their clients, colleagues, and the general public.
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Members will report violations of this Code to the Institute, and will ensure that other consultants working on behalf of the member abide by this Code.
The Institute of Management Consultants USA, Inc. (IMC USA) adopted its first Code of Ethics in 1968. Since that time IMC USA has modified the wording of the Code for additional clarity and relevance to clients. The current Code was approved February 22, 2002. It is consistent with the International Code of Professional Conduct published by the International Council of Management Consulting Institute (ICMCI) of which IMC USA is a founding member.
Members who apply for the CMC (Certified Management Consultant) designation must pass a written examination on the application of the IMC USA Code of Ethics to client service. The CMC mark is awarded to consultants who have met high standards of education, experience, competence, and professionalism.
